A Excuse me... 打擾一下...

B Yes, sir. How may I be of service? 是的,先生,需要什么服務嗎?

A I would like to return this item... Are refunds allowed? 我想把這個東西退掉...可以退款嗎?

B Certainly. The customer is always right, we are here to serve you. Is there a reason that you would like to return it? Did you have problems with our product or services? 當然可以.顧客總是對的,我們隨時為您服務.為什么要退掉?您對我們的產品和服務有什么問題嗎?

A No, no... It was just the wrong size. 不,不是的...只是大小不合適.

B Would you be interested in an exchange as opposed to a refund? I think I can help you to find the appropriate size. 那你想調換一下還是要退款?我想我能幫你找到合適的尺寸.

A No. I would rather just return it. 不用了.我還是想退掉.

B Sure, no problem. Do you happen to have the receipt? 當然可以,沒問題.你帶收據(jù)了嗎?

A Yeah, right here. 帶了,在這兒...

B Ok, just a moment, please. Here you are, I need you to sign here, please. And here is your refund. Is there anything else I can help you with? 好的,請等一下.給您,請在這里簽字.這是你的退款.還有什么需要我?guī)兔Φ?

A No, thank you. 沒有了,謝謝你.

B You're welcome. Have a nice day! 別客氣.祝你一天都開心!